Frequently Asked Questions
Answers to common questions about facilities, bookings, payments and more.
Browse the Facilities page or Map, choose a bookable facility, pick your date and time slot, and complete the booking wizard. You will receive a reference number and invoice.
We accept EFT (bank transfer) and cash payments at the council office. Upload your proof of payment online, or bring your receipt for cash payments.
Use the "Track" menu and enter your reference number along with the email or phone number you registered with.
Most fault reports are assigned within 2 business days. Resolution time depends on severity and required parts/labour.
Yes — registered NGOs, schools, and community groups qualify for discounted rates. This is applied automatically at checkout when selected.
No account is needed — simply fill out the public fault reporting form with your contact details for updates.
Yes, uploaded documents are stored securely and only accessible to authorised council finance staff.
Visit the Donate page, choose a cause (e.g. Playground Upgrade), enter an amount, and submit your donor details.